With new support from Russell Sage, Batt will survey call centers in a dozen different countries to examine how their unique institutional contexts - unions, works councils, training providers, employer associations, development agencies, and public regulatory bodies - have influenced the management strategies and the quality of jobs at call centers. In previous research, Rosemary Batt of Cornell University analyzed call center jobs in the United States and found that institutions like unions that mediate labor markets have a strong influence on whether call centers create "good" or "bad" jobs. International competition and increased specialization of call centers has depressed the wages of employees and limited their prospects for upward mobility. Improving Education and Reducing Inequality in the United StatesĬall centers have emerged as the primary vehicle for firms to interact with consumers, transforming consumer service jobs - once characterized by variety and personal relationships - into routinized, high speed operations with continuous monitoring and minimal skill requirements.The Political Influence of Economic Elites.Working Group: President Obama's Policy Agenda.The Social Effects of the Great Recession.Social Inequality and Educational Disadvantage.Integrating Biology and Social Science Knowledge (BioSS).Integrating Biology and Social Science Knowledge.Computational Social Science Working Group.Findings from the ACA Special Initiative.The Social, Economic and Political Effects of the Affordable Care Act.Decision Making and Human Behavior in Context.Summer Institute in Behavioral Economics.RSF-Funded Research on the COVID-19 Pandemic.RSF-Funded Research on Systemic Racial Inequality.SSSIJ Overview, Eligibility & Application Requirements.
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SISSG Overview, Eligibility & Application Requirements.SIMRM Overview, Eligibility & Application Requirements.SICSS Overview, Eligibility & Application Requirements.SIBASS Overview, Eligibility & Application Requirements.Projects Funded with the JPB Foundation.Projects Funded with the Bill & Melinda Gates Foundation.Projects Funded with the Ford Foundation.Projects Funded with the Carnegie Corporation of New York.Projects Funded with Washington Center for Equitable Growth.Projects Funded with Spencer Foundation.Projects Funded with MacArthur Foundation.Projects Funded with Robert Wood Johnson Foundation.
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